How to Use Amazon Customer Service to Improve Customer Service
Before calling Amazon’s customer support line, make sure you write down the details of the conversation. Having this information handy may be useful if you want to contact Amazon customer service again in the future. If you were given a different representative, you may wish to ask for a different one. You can also opt for live chat as this may be more convenient. In this case, you can save a copy of your chat, so that you can refer to it in the future.
Scammers posing as Amazon employees
Beware of scammers posing as Amazon employees calling the customer service phone number. These callers play recorded messages and claim to be from the company. They ask you for your personal information or even remote access to your computer. The Federal Trade Commission recently published an example of such a call and cautions consumers to report it. Also, make sure to report the scam to the company as well as to the Federal Trade Commission.
Scams involving spoofed caller ID numbers
Consumers who frequently use online shopping sites like Amazon are susceptible to a new spoofed caller ID number scam: a phony Amazon customer service phone number. These fraudulent calls may ask consumers for personal information or remote access to their computer. The Better Business Bureau (BBB) warns consumers to be on the lookout for suspicious calls. The BBB itself may be posing as a scammer, but it’s not.
Phishing emails
Phishing emails and spoof emails are an increasing problem for online consumers, with scam artists claiming to be an Amazon employee and trying to trick you into providing sensitive personal information. These scams may use the same language as real Amazon emails and ask for information such as your credit card number, Apple ID, or your address. The scammers use urgency to get your money – the more time you waste on these, the more likely you’ll fall victim.
Live chat
Asynchronous messaging is a good idea for customer service. Asynchronous chat allows customers to continue to do other activities while an agent is working on the issue. It also helps companies scale up while maintaining great customer service. Customers tend to be more comfortable when interacting with companies via messaging. In addition, businesses can use live chat as an internal communication channel. It is easy to integrate with existing business processes and tools. Let’s look at how this type of messaging can improve the way your company interacts with your customers.
Reporting suspicious emails
A scammer will ask you to provide your credit card number or other sensitive information if he thinks you’ve received an email from Amazon. If you suspect this, you should contact Amazon’s fraud reporting center. A phone call to the Amazon fraud reporting center may lead to further scams. However, you can still report suspicious emails to the customer service team through the Amazon website. The following tips can help you recognize phishing emails and avoid becoming a victim.
